Susannah Plaisted, Director of Product Marketing, Salesforce AI, is passionate about empowering and inspiring technologists to succeed in the agentic AI era. She leads content strategy and customer strategy for all things Agentforce, including the Agentblazer community. Susannah has more than a decade of experience as a Technical Architect building solutions with Salesforce products and has deep roots in the Salesforce community as a Golden Hoodie Recipient, a former 2x Salesforce MVP and she’s also 28x Salesforce certified.