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Joseph P. Hopkinson

Director, Client Advisory

Summit

A Salesforce user since 2008, Joseph Hopkinson spent a decade working in senior Sales and Business Operations roles for internet startups, including ReachLocal (RLOC), acquired by Gannett Media; Workwave, acquired by IFS; Bold Penguin, acquired by American Family Mutual Insurance. During this time, Joseph leveraged Salesforce as both a User and an Admin, and focused on sales process, vendor management, and partner / alliance management. At ReachLocal, Joseph spearheaded the affiliate program, which he grew from $0 to $18m in annual revenue over 24 months.


He now helps Summit Technologies facilitates Salesforce solutions for SMB, Public Sector and Higher Ed.


In his spare time, Joseph works on and races cars, tends his garden with his wife, and tries to keep up with his two young sons and two English Labs in Toronto, Canada.

Joseph P. Hopkinson
Artificial Intelligence
July 8, 2025 - Practitioner Day
1:45 PM - 2:30 PM
Cloudy Room
Agentforce ROI: How To Make the Math Work For Your Business

Adopting AI-powered solutions like Agentforce can transform how businesses handle customer interactions, automate workflows, and scale operations—but how do you quantify its value? We’ll walk through key ROI considerations, including time and cost savings, efficiency gains, and the impact on customer experience. We’ll also compare Agentforce to traditional fulfillment models, such as internal resourcing, outsourcing, and hybrid approaches, to help you make data-driven decisions. Whether you’re evaluating Agentforce for the first time or looking to optimize your existing implementation, this session will provide actionable insights to maximize your investment and drive measurable business outcomes.

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